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SISTAS YOU DESERVE ALL THE TLC

PROCESSING ORDERS IN 1-5 BUSINESS DAYS

WE SHIP WORLDWIDE

PLEASE READ OUR SHIPPING POLICY

Frequently Asked Questions

  If for any reason your order is shipped back to us, we will refund the item! UNFORTUNATELY NOT THE SHIPPING FEE!. Shipping has already been paid for when we print out the label!. We can also resend the items again once the package is returned to us but you would have to pay another shipping fee!


Please contact us via info@madeinshade.store or madeinshadedark@gmail.com
Send us your order Id , Last name and correct address. 







Please send us an email via info@madeinshade.store or  DM on IG @madeinshadee. We are always looking forward to resolving any issues you have with your order or our products.

No we do not, all orders placed on the weekends (sat&sun) get shipped out on Monday by the post office.

All our packages come insured. Please contact the courier service to file a claim for that package. We are not responsible for any lost or damaged packages once it leaves our hands. Please keep all your evidence (pictures, packages etc ) before filing your claim. Refer to our shipping policy for more .

Due to Covid19, and the health and safety of our customers . We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at madeinshadedark@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

 Note that the email needs to be sent to us during the 10 days return period anything after we would unfortunately decline your refund request.

You can always contact us for any return question at madeinshadedark@gmail.com.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 


Certain types of items cannot be returned, like beauty products such as (lipgloss, lip balms, makeup sponges), Apparel products (such as Beanies), and personal care goods once the seal is broken (such as Body wash, Body scrub,Exfoliating gloves).

 Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please keep in mind we refund the total amount spent minus shipping fee. We DO NOT refund shipping fees.

Please remember it can take some time (depends on your financial institution ) for your bank or credit card company to process and post the refund.

NO, we do not. Once a shipping label has been paid for, it cannot be voided. 
We offer worldwide shipping 
UPS & CANADA POST 

US & CANADA SHIPPING (3- 14 SHIPPING DAYS )

UK & INTERNATIONAL SHIPPING ( Vary by shipping option )


Please pay attention to the shipping option you pick. (ie tracked vs regular parcel for international shipping )

We offer optional extra shipping insurance at checkout for your convenience . Due to that, we are not liable to any damages or lost packages. 

We ship out from Monday to Friday. Orders placed on the weekends & public holidays get shipped on Monday or following business day. We endeavour to ship out all orders on the same day with exception to orders placed after 3:30pm EST.  

While we hope, that once we send out packages it gets to you in amazing condition

On the occasion that it doesn't, please keep in mind we would do everything within our power to help. BUT PLEASE BE ADVISED we are not liable once the insured package leaves our warehouse. 



Please contact the courier service first to file a claim for lost or damaged packages or submit a claim here on our website.  We are not responsible for any lost or damaged packages once it leaves our hands. Please keep all your evidence (pictures, packages etc ) before filing your claim. Shipping courier service we use USPS/Canada Post OR UPS. Additionally, if you pay for the extra shipping insurance we can assist with filling your claim. 


Standard / Small packet international shipping is a cost effective shipping option for US and International orders. While it is a cheap shipping option it does not come with active tracking or even delivery confirmation. So what this means is when you choose this option you are aware that this does not come with an active tracking number. it will only show data not available. The only way to track them would be to call Canada Post or the equivalent to them in your country.  if you choose this shipping option it is best to add on our shipping protection for your package. 

VS 


International /USA tracked packet - this is an option that is fairly expensive depending on your location. This comes with tracking and delivery information with an active tracking number.

 

Start your bath routine 


Soak or shower in warm water for 5 minutes. Only shower with water. There is no need for soaps or lotions when prepping to use the glove. After, the warm shower pat yourself dry (leave your slightly damp).


Time to prep the gloves


Run the T . L . C glove under water for a few minutes. squeeze out excess water and leave the glove slighlty damp.


Let's get to exfoliating


Exfoliate your skin in circular motions going upwards and downards. Exfolaite all desired areas except your face until you see dead skin come off. Repeat while applying pressure till you get to all areas. Remember redness is normal.


Once you are done, rinse off your skin and glove. Squeeze out the water from the glove and hang to dry. Leave your skin slightly damp and follow up with our whipped body butters.



Please do not exfoliate an area if you have open sores / cuts , active acne or bruises / inflammation.


video for reference : https://www.instagram.com/reel/CWEVlDfgq3M/?utm_medium=copy_link 

Yes you can use the gloves if you have keratosis pillars and eczema. we ask that you contact a dermatologist for more severe cases of eczema . Also please do not use gloves on inflamed areas.


There could be different reasons why the glove is not working (you are not seeing visible peeling)

- It tends to work more on dry skin than oily skin 

- you are probably using lotion or oil or body wash soap before you use the glove 

- you do not shower with warm water (no soap needed ) to open your pores and losen skin.

- It is also all in the technique. You might not be applying enough pressure (try adding more pressure + downward strokes ). Remember redness is normal 

- You already exfoliate using other products 


No, With our gloves you only need water.

No it is strictly for your body

 

Visible peeling may vary depending on skin type. Regardless of the peeling, your skin is still being exfoliated. 

You can change your gloves in 4- 8 weeks 

Our Glove originates  from a long practiced beauty ritual in northern African . It also known as Kessa and it is handmade with love. It is made from a plant based material and is very gentle om your skin. Compared to other gloves our glove only needs water to give you amazing results. It is completely Vegan , cruelty -free and reusable up to 8 weeks compared to other gloves.

Yes they are unless stated otherwise 
Yes , our body buttahs are made to cater to all skin types . but as every skin reacts different be sure to do a patch test. 

For None scented buttahs 

Shea butter |Mangifera Indica| Arrow root powder | dl-Alpha Tocopheryl Acetate (vitamin e) | Vegetable Glycerin | Castor oil.


For scented butters 


Shea butter, Tucuma butter, Kokum butter, Uccuba butter, Castor oil, Arrow root powder, dl-Alpha Tocopheryl Acetate (vitamin e) ,Vegetable Glycerin, Fragrance oil, Mica powder.

Apply Our body buttah after a warm-to- hot shower


For Maximum absorption of our body butter, use our T.L.C exfoliating glove.


Pat your skin dry, but leave it slightly damp after to help the body butter absorb to your skin 


Get a dime size or a handful of body butter into your palm and gently pat into your skin.


Allow a few moments for the body butter to sink into your skin before dressing. Now you are all moisturised and glowing 

We take pride in our products and deeply believe in the process. We offer guarentee on all of our products . Our team personally tries all of our products and proudly swears by them... we hope you do too!

- 100% natural products

- Skin loving sourced ingredients

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